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Return & Shipping - Terms & Conditions


If your return meets our requirements, (unworn, tags attached and accompanied by a receipt), please send an email to with your order number, what items you would like to return and reason for returning. Returns must arrive back to us within the 15 days after Canada Post says it was delivered. This does not take into account when you picked up your package, but the actual delivery date stated by Canada Post. Return shipping is at the customers expense. 

Please make sure your order number is included in the package you are returning so we are able to identify whose return it is.  

If returns are received outside of the stated 15 day allowance, not returnable (sale items or tags detached), or return does not comply with our stated requirements, we will not issue a refund. Getting these item(s) back to the customer will be at customer's expense. 

All returned items meeting the requirements below will be issued a refund. Exchanges and store credit are not available for online orders. 

  • all items must be unworn, tags attached, free of scent, debris (animal hair, etc)
  • footwear must be returned unworn and in original box. If shoes are returned without a box, or the box is destroyed, to the point of us being unable to resell the shoes, your return will be denied. 
  • all items on sale or purchased with a discount code are a FINAL SALE and can not be returned. 

FINAL SALE ITEMS INCLUDE: bodysuits, bra/bralettes, sale items, discounted items or items which used discount to purchase, scarves, hats, wallets, purses, jewelry, toques, consignment items, makeup, all accessories, skin care and self care products, items in which seals have been broken and gift baskets.  

In the occurrence that an item is purchased at full price, and later found on sale, the nature of our small business does not allow for price comparing and bartering after a 24 hour period. You will not be able to return the item and rebuy it at the sale price. 

We DO NOT offer price adjustments for previously purchased merchandise. No returns will be accepted during customer appreciation days, Winterfest and on Boxing Day.


Orders placed online are not eligible for exchanges. In place, once the return has been processed, and you receive your money back to your original method of payment, you will then be able to repurchase the item in the correct size/color. (Please note we do not 'hold items' to be repurchased. It remains in inventory and is available for purchase to all customers until it is paid for and removed from inventory).

Defective Items: 

If you receive a defective item please email within 24 hours of delivery. Please include a photo of the defective item, the defect, and the order number. If you contact us outside of the 24 hours or the tags have been removed, the item has been worn, it will not be eligible for a refund or exchange. 


We have the right to cancel any order at anytime. We have included descriptions and materials for the items online, and it is the customers' due diligence to care for the items as it is explained on the garment care, understand the materials and how they wear and wash, etc. 

All canceled orders are the same as a return and will be issued as a store credit.

Local Pick Up in Taber, AB ONLY

You will receive an email stating when your item is ready for pick up. Our hours of operation for pick up are:

Monday - Saturday: 9-5 

Thursday: 9-7

Missing/Lost Packages

The Loft is not responsible for lost or stolen packages. If your package says delivered but you are unable to find it, contact Canada Post with your  tracking number.


Orders will be shipped within 24 business hours of us receiving them. We use Canada Post to ship, and delivery times are dependent on the time of year, their capacity, etc. We typically expect deliveries to be made 3-10 days, depending on your location. 

U.S. Shipping - All duties and taxes are the responsibility of the buyer.

International - Email us at for rates. All duties and taxes are the responsibility of the buyer.

All items are shipped from Taber, AB.