Refund policy

 

If your return meets our requirements, please send an email to thelofton50th@gmail.com with your order number, what items you would like to return and reason for returning. Returns must arrive back to us within the 30 days after Canada Post says it was delivered. This does not take into account when you picked up your package, but the actual delivery date stated by Canada Post. Return shipping is at the customers expense. 

Please make sure your order number is included in the package you are returning so we are able to identify whose return it is.  

If returns are received outside of the stated 30 day allowance, not returnable (sale items or tags detached), or return does not comply with our stated requirements, we will not issue a store credit. Getting these item(s) back to the customer will be at customer's expense. 

Once we receive the returned items meeting the requirements below, the customer will be issued an in-store credit only. 

  • all items must be unworn, tags attached, free of scent, debris (animal hair, etc)
  • footwear must be returned unworn and in original box. If shoes are returned without a box, or the box is destroyed, to the point of us being unable to resell the shoes, your return will be denied. 
  • all items on sale or purchased with a discount/promo code are a final sale and can not be returned. 
  • We do not price adjust previous purchased items. No returns accepted during sale days - ie. Winterfest, customer appreciation days or Boxing Day.
FINAL SALE ITEMS INCLUDE: bodysuits, bra/bralettes, sale items, discounted items or items which used discount to purchase, scarves, hats, wallets, purses, jewelry, toques, consignment items, makeup, all accessories, skin care and self care products, items in which seals have been broken and gift baskets. 
 

Exchanges: 

Orders placed ONLINE are not eligible for exchanges. In place, once the return has been processed, and you receive your in store credit, and you will then be able to repurchase the item in the correct size/color. (Please note we do not 'hold items' to be repurchased. It remains in inventory and is available for purchase to all customers until it is paid for and removed from inventory).

Defective Items: 

If you receive a defective item please email thelofton50th@gmail.com within 24 hours of delivery. Please include a photo of the defective item, the defect, and the order number. If you contact us outside of the 24 hours or the tags have been removed, the item has been worn, it will not be eligible for an in-store credit or exchange. 

DISCLAIMER:

We have the right to cancel any order at anytime. We have included descriptions and materials for the items online, and it is the customers' due diligence to care for the items as it is explained on the garment care, understand the materials and how they wear and wash, etc. 

All cancelled orders are the same as a return and will be issued as a store credit.